Student Information Course Information

Our website has a comprehensive range of information that will help you make an informed decision concerning the training we provide.

This student agreement contains general information regarding the services we provide. Course specific information is located on our website for each specific course. The course specific information will provide you an indication of what is in the course and the assessments required, as well as vocational outcomes.

Unique Student Identifier (USI)

 

The Unique Student Identifier is a National Government initiative for all students from 1st January 2015.

Your USI account will contain all of your nationally recognised training records and results completed from 1st January 2015 onwards. This will assist when you are commencing employment with a new employer or if you are commencing study with a new training organisation.

Every student from January 1 2015 is required to provide Initial Response First Aid Training with a verified USI before we can issue any certification. For further information on what a USI is and how this number will affect you please refer to the USI website: https://www.usi.gov.au/

Enrolment

 

Enrolment and admission into some of Initial Response First Aid Training courses are subject to meeting certain prerequisite conditions. Specific details of the prerequisites pertaining to these training courses are contained in individual course documentation and are made available prior to enrolment. All course information is located on our website.

In the case that a potential student does not meet the prerequisite conditions, we will endeavour to assist you in understanding your options regarding meeting the standards. Any questions regarding prerequisites can be addressed by telephoning our Contact Centre team on 0497 313 334.

Upon successful enrolment, students will be provided with login details to access their individual Training Desk Portal. Training Desk will provide the student with access to their training records (previous courses completed, Statement of Attainment) which can be downloaded at any time.

Course Delivery

 

Initial Response First Aid Training courses may be delivered directly or by an individual or business delivering training on behalf of Initial Response First Aid Training by way of a Third-Party arrangement. 

The course fee may be paid direct to the trainer, with no further enrolment fees required to be paid to Initial Response First Aid Training in this case.

Course Fees

 

Each qualification, unit of competency or course offered by Initial Response First Aid Training and or a third-party delivering training on their behalf has a specific course fee. The course fee is the maximum fee that may be charged to the student for their selected course.

Course fees are set at competitive rates and will be advised prior to the enrolment in a course. These fees may vary from course to course.  Fees and charges are available on request by telephoning Initial Response First Aid Training 0497 313 334 or the third-party delivering training on behalf of Initial Response First Aid Training prior to enrolling into this course.

All fees will be paid according to the fee structure provided prior to enrolment.

It is our policy that the course fee will be all-inclusive. Students will not be 'surprised' by unexpected requirements, fees or expenses.

Course fee inclusions:

• All tuition;
• Support and coaching;
• Any associated student workbooks, handouts or manuals;
• Classrooms and facilities;
• Access to any specialised equipment necessary in the training.

Where additional resources normally associated with a program of study are required (e.g. reference material, research documents, own computer) the student will be clearly advised of exactly what is required in the pre-course materials or enrolment confirmation for the program.

There are no additional fees associated with your training, except for cancellation fees or replacement of resources.

Students who require replacement of issued learner’s resources or workbooks will be liable for additional charges to cover the cost of replacement.

 

Payments

 

Course fees are due and payable at the time of enrolment unless otherwise negotiated. No Statement of Attainment or Qualification will be issued until full and final payment has been received.

Student Fee Guarantee

 

Initial Response First Aid Training holds a term deposit for protection of student course fees that are paid in advance for a training course.

The intent of this is to ensure that mechanisms are in place to protect the student’s investment and provide access to funds or a comparable course acceptable to the student at no additional cost, in the event that the RTO (Allens Training Pty Ltd) ceases to operate or is unable to provide the services outlined in the contract with the student.

Refund Policy and Cancellation

When an applicant accepts a place offered by Initial Response First Aid Training and pays the fees, it means a binding contract is created between the student and Initial Response First Aid Training. Notification of cancellation/withdrawal from unit/s of competency, withdrawal or deferral from a course of study must be made in writing to Initial Response First Aid Training.

In the case of cancellation/withdrawal, the following cancellation fees will apply:

• Students who give notice to cancel their enrolment more than 24 hrs prior to the commencement of a program will be entitled to a full refund of fees paid.
• Students who give notice to cancel their enrolment fees less than 24 hrs will not be eligible for refund of their course. If the student has not paid prior to this time, they may be asked to pay the cost of the course. This is due to Initial Response First Aid Training having paid for the student resources, and cost of staff to commit to their booking.  
• Students who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees. Enrolment into a course via distance delivery will be deemed to have commenced when the learner resources have been dispatched.

If Initial Response First Aid Training cancels a course, then a full refund will be made  available to whoever paid that course fee.

Please note that administration fees may still apply for the processing of refunds.

Discretion may be exercised by the CEO in all situations, if the student can demonstrate that extenuating or significant personal circumstance led to their withdrawal. In these cases, the student should be offered a full credit toward the tuition fee in another scheduled program in-lieu of a refund. CEO may also authorise a refund of tuition fees if the circumstances require it.

Where refunds are approved, tuition refunds are to be paid via electronic funds transfer using the authorised bank account nominated by the student on the Refund Request Form which can be downloaded from our website under the student section.

Note: If for any reason Initial Response First Aid Training is unable to fulfil its service agreement with a student, Initial Response First Aid Training must refund the student’s proportion of fees paid for services not delivered or make alternative arrangements.

Guarantee of Training

 

Initial Response First Aid Training reserves the right to cancel, postpone or re-schedule courses due to low enrolments or unforeseen circumstances. Should this occur a full refund and/or an opportunity to reschedule (without penalty) will be offered.

Initial Response First Aid Training reserves the right to change course fees, dates, content, trainers or method of presentation at its discretion.

Initial Response First Aid Training undertakes that in the event they are unable for any reason to deliver training that has been paid for in full, they will refund the course fees or make alternative arrangements.

Full Details of the Students Rights and Responsibilities can be found at the website below:

https://www.initialresponsefirstaidtraining.com/privacy-policy